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Appointment Cancellations & Failure to Attend

 

Each year around 54,000 appointments are missed at dental practices in Sheffield.

 

We are aware that many patients have genuine difficulties attending for appointments and may find that they cannot always attend on the day of an appointment.

In order to reduce these failed appointments and late cancellations it has been necessary to introduce the following policy:

NHS Appointments

  • Failure to attend 2 appointments will result in no further appointments at School Road Dental Surgery.

  • Cancellation of 2 appointments less than 24hours before the appointment is due and the patient will be unable to make any further appointments at School Road Dental Surgery.

  • Please note that a combination of 1 failure to attend and 1short notice cancellation, as set out above, will also result in the patient being unable to make any further appointments at School Road Dental Surgery.

 

Private Appointments

  • Failing to attend or cancelling a private appointment with less than 24 hours’ notice is chargeable.

  • The fee is 50% of the treatment cost and is taken as a non-refundable deposit.

 

Our staff will always try to be sympathetic when there are genuine reasons for cancellation.

Please note- If you have not attended the practice for over 3 years your records will be automatically archived

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