Women with Masks

Covid-19 Protocols

We are currently open and operating as normal. Please read below about Covid-19 protocols in place to keep you and our team safe.

Covid-19 Statement - updated January 2021


Following the Government’s announcement of lockdown #3 we are pleased to confirm that the Government has confirmed that Dental Practices can remain open


Over the last few months we have been working hard to expand our capabilities to offer dental treatment once more, in a safe and secure fashion.


Patient and team safety has been and remains our #1 priority.


As you are aware, many of the changes we have had to implement have resulted in a large reduction in our capacity for routine care and an extension to both treatment and decontamination times.


Unfortunately, the limitations imposed by Public Health England, the Care Quality Commission and the Chief Dental Officer are unlikely to change in the foreseeable future, and we are unable to expand capacity any further as we are limited to a maximum of 4 of our 5 surgeries.


In order to give you the best access to care we have already extended our opening hours and introduced Saturday clinics. Unfortunately, this will still not enable us to meet pre-existing needs and we are forced to prioritise our service and alter our operations.


From the 2nd of January 2021 we have been:


Maintaining our availability as an NHS emergency service for pain, swelling, broken teeth and advice on any urgent concerns for registered patients (those seen for an exam within the last 3 years)


Targeting our highest need patients to attend for NHS examination and maintenance.


Opening availability to see all registered children (under 16) for NHS examination and maintenance


Continuing to offer hygiene appointments privately in line with best infection control guidance


Offering mid-week private examination and maintenance appointments in line with the imposed limitations mentioned above- plus Friday afternoon and Saturday clinics.


We are delighted to advise that we have commenced the process of increasing our routine NHS appointments.


We remain fully committed to helping you all maintain your teeth and mouth in a healthy and stable state and we are happy to discuss any and all options to improve your comfort and confidence in your teeth and smile.


We hope that as restrictions ease and we are able to increase availability we will be able to offer even more appointments and re-establish the regular dental care that is so important. Until that time we would urge you to please contact the practice with any problems or concerns you have, and to be understanding of the potential increase in waiting times.


As the situation evolves we would love to keep you up to date through regular email communications. If you haven’t received this communication by email please do contact the practice on 0114 266 1335 and we can add your email address to your patient record for further correspondence.


We will contact you to schedule your routine examination.

Patient Attendance Procedure

We will be open for face to face dental appointments from Monday 15th June 2020. However, we will be operating a closed door policy and access will be granted by appointment only. The following appointment procedure applies to both patient and chaperone.

Thank you for your understanding.

Before appointment:

  • Use the toilet before attending as there are no toilet facilities.

  • Clean your teeth before attending.

  • Only bring very minimal belongings with you.

  • Attend alone wherever possible or with one other person if absolutely necessary.

  • Wear a simple face covering.

  • Bring any relevant papers i.e. list of up to date medications, up to date contact details including email address, and exemption certificates in a plastic wallet.


At the appointment:

  • Wait in your car and only approach the door and ring the bell at your exact appointment time

  • If you are using public transport, walking or cycling, please ring the front door bell to gain access but, there is limited reception seating so please do not arrive too early.

  • Please social distance.

  • You will be met by a team member wearing appropriate PPE.

  • You will be screened using the standard COVID-19 screening questions

  • If you have any COVID-19 symptoms you will be referred to an appropriate Dental Care Centre (if it is an emergency) or advised to self-isolate.

  • You will be asked to use our hand sanitiser when entering the building.

  • You will be escorted directly into the treatment room.

  • In the treatment room you can remove your face covering and retain it.

  • The clinipad will be signed for consent, medical history and updated contact details.


After appointment

  • When you leave the treatment room you will be asked to use our hand sanitizer and place your face covering on.

  • You will be escorted to reception.

  • Payment is taken by card only and contactless where possible.

  • Receipts and or treatment plans will be emailed to you if appropriate.

  • You will be escorted to the practice exit.